Co-Managed IT Services

Scalable IT Support for Your Internal IT Department

Leverage Our Expertise

Hoop5’s Co-Managed IT Services are a tailored solution for companies seeking a trusted partner to support their internal IT department. We combine your in-house expertise with our team of IT professionals to deliver a seamless, scalable, and secure IT operation.

Hoop5’s Team-based Approach

Our experienced engineers work as an extension of your internal IT team—filling skill gaps, covering absences, and helping with complex projects.

Access to Better Tools

Leverage our advanced tools for patch management, security, and helpdesk to save your team time and reduce costs.

Expert Knowledge at Your Disposal

Tap into a deep bench of skilled IT professionals to accelerate projects, complete upgrades, and resolve issues—without increasing headcount.

Become Proactive

Let us handle routine maintenance and user issues so your internal team can focus on strategic work.

Lighten the Workload

With stretched IT resources becoming the norm, our co-managed services help relieve pressure so your team can operate more effectively.

Benefits of Co-Managed Services

*Complete Coverage

Rest assured knowing that your IT systems are being monitored at all times to enhance performance, decrease downtime, prevent security attacks and protect your data.

*Industry Expertise

With advanced certifications and training, our team will ensure that your business stays well-informed on the most up-to-date technologies.

*Predictable Budget

With our fixed monthly subscriptions, you’ll be able to accurately project your IT expenses without the surprises of typical hourly billing.

*Availability

Enjoy 24/7 monitoring and access to a highly-diverse team that is unaffected by sick leave, vacation, or turnover with 3x more availability than traditional in-house individuals.

*Performance & Reporting

Receive in-depth analytics on asset management, issue reporting, resource allocation, account activity and full insight into the overall IT health of your organization.

Flexible Support Options to Extend Your Team

Network Operations Center (NOC)

Hoop5 offers 24x7 monitoring of your critical infrastructure, along with the ability to create customized incident response plans.
Help Desk

Hoop5 operates a U.S. based 24x7 help desk that can provide Tier 1 support to your end users or can act as an escalation point for your internal help desk (Tiers 2 and 3).
Patch and Asset Management

Free your team to focus on strategic work by offloading routine patching and asset management tasks—onsite or remote.
Security Monitoring and Threat Protection:

Hoop5 delivers layered protection including SIEM, mobile device management, identity protection, and advanced endpoint security.
Backup and Recovery Service

Hoop5 designs and offers state-of-the-art backup and recovery solutions that provide peace of mind in the event of business interruption or catastrophic event.
CIO Advisory

Get fractional executive leadership to guide IT strategy, investments, and ensure long-term IT alignment.
Procurement Services

Our operations team will work closely with you to procure the IT equipment, software, and subscriptions you need.
Enjoy the benefits of consolidated billing, inventory management, and competitive pricing from our industry-leading vendors.
Compliant Cloud Services

Reduce data center overhead with secure, cost-efficient cloud hosting options designed for flexibility and compliance.