Co-Managed IT Services
Leverage Our Expertise
Hoop5's Co-managed IT Services is our customized solution for companies seeking a trusted partner to co-manage your IT department. Our co-managed IT services combines your existing in-house IT team with Hoop5 professionals to create a single comprehensive and effective IT operation.
Hoop5’s Team-based Approach
Our experienced team of engineers will complement your existing IT staff and become an extension of your IT department. No more worrying about being down while your IT staff is busy, sick, on vacation or simply does not have the specialized skills for certain projects.
Access to Better Tools
You can leverage our security, patch management and helpdesk tools to save your IT team time and money.
Expert Knowledge at Your Disposal
Gain access to a large, highly skilled IT department to speed up projects, quickly deliver upgrades and solve problems without you having to foot the cost of keeping expert staff available all the time.
Become Proactive
It’s typical for internal IT staff to spend time working on challenging user issues in lieu of working on the routine maintenance and daily needs of machines. We can automate that for you!
Lighten the Workload
Overwhelmed seems to be the new normal. IT staff members are stretched to the limit to help and provide services for employees. Our Co-managed IT Services can help take some of the workload off your plate.
Benefits of Co-Managed Services
*Complete Coverage
Rest assured knowing that your IT systems are being monitored at all times to enhance performance, decrease downtime, prevent security attacks and protect your data.
*Industry Expertise
With advanced certifications and training, our team will ensure that your business stays well-informed on the most up-to-date technologies.
*Predictable Budget
With our fixed monthly subscriptions, you’ll be able to accurately project your IT expenses without the surprises of typical hourly billing.
*Availability
Enjoy 24/7 monitoring and access to a highly-diverse team that is unaffected by sick leave, vacation, or turnover with 3x more availability than traditional in-house individuals.
*Performance & Reporting
Receive in-depth and analytics on asset management, issue reporting, resource allocation, account activity and full insight into the overall IT health of your organization.
Hoop5 Co-Managed Services
Network Operations Center (NOC):
Hoop5 offers 24x7 monitoring of your critical infrastructure, along with the ability to create customized incident response plans.
Help Desk:
Hoop5 operates a U.S. based 24x7 help desk that can provide Tier 1 support to your end users or can act as an escalation point for your internal help desk (Tiers 2 and 3).
Patch and Asset Management:
Hoop5 offers patch and asset management solutions that can include both remotely administered and on-premise aspects. You can offload some of the more mundane aspects of managing infrastructure and end user computing devices, so your IT team can focus on more strategic initiatives.
Security Monitoring and Threat Protection:
Hoop5 offers vulnerability management, security information and event monitoring (SIEM), mobile device management, intrusion detection/prevention, identity management, e-mail security and endpoint protection solutions to protect your IT environment.
Backup and Recovery Services:
Hoop5 designs and offers state-of-the-art backup and recovery solutions that provide peace of mind in the event of business interruption or catastrophic event.
CIO Advisory:
Hoop5 can provide experienced IT leaders as additional horsepower to assist your organization in making sound IT investments and ensuring your IT staff has the right sense of urgency and direction.
Procurement Services:
Our operations team will work closely with you to procure the IT equipment, software, and subscriptions you need.
Enjoy the benefits of consolidated billing, inventory management, and competitive pricing from our industry-leading vendors.
Compliant Cloud Services:
Hoop5 offers a range of cloud and hosting alternatives to reduce the overhead associated with data center facilities and equipment. You benefit from consistent operational spending that frees up business capital for other uses.
Find out how we make managing your IT easier
Have a free no-obligation conversation with our experts on what can be done to help improve your IT and Security.